Thompson Habib Denison (THD) is a social impact agency committed to doing good by driving donors, dollars, engagement, and brand loyalty for leading non-profit organizations. Leveraging core competencies in strategy, analytics, and marketing, THD develops insight-driven multichannel campaigns and experiences to create impact for meaningful causes that serve our communities, our nation, and our world. The company is headquartered in Lincoln, Massachusetts, with clients across the U.S. and Canada.
We value diversity — in backgrounds and in experiences. Helping nonprofit organizations achieve their missions is critical work, and we need people from all backgrounds and experiences to help fuel our client’s growth. Diversity in experience, background and thoughts are the wellspring of new ideas and innovation.
The THD team is empathetic, caring, and supportive. We take pride in living our values, in developing an inclusive and supportive culture, and are seeking new people that are not only strong in their own aptitudes, but also care deeply about supporting each other's growth and the broader communities in which we live.
THD offers the right candidate a supportive work environment, the chance to partner with nonprofits, a premier benefits package, and opportunities for career growth.
We’re looking for a Creative Operations Manager to join our collaborative, mission-minded creative team. We work hard—and we’ve got the awards to show for it—but we don’t take ourselves too seriously. We’re looking for a creative operations ninja to help take our department to the next level by streamlining processes and workflow—so we can focus on what we do best: develop original creative that moves hearts, minds, and missions.
The Creative Operations Manager will partner with the VP, Creative Services and our team of talented writers, art directors and studio artists to ensure the creative process runs smoothly and efficiently. An individual steeped in project management and planning, the Creative Operations Manager will establish and optimize processes to help us standardize approaches, lead creative team operations, and identify tools and technology to meet the current and future needs of our team and our clients.
Our ideal candidate will draw on solid agency/industry experience and curiosity of new technology to improve and strengthen the creative development and delivery process. They will partner with various teams and functions within the agency to foster a culture of collaboration, efficiency, and productivity.
Responsibilities:
• Ensure the highest level of team performance through the implementation of operations, staffing, organizational and professional development best practices.
• Exercise industry best practices to identify and recommend streamlined creative process, define and optimize workflows, tools and templates to increase efficiency and facilitate work of the highest quality.
• Expertly navigate, mitigate and resolve conflict and risk management with proven ability to judiciously escalate concerns and make informed recommendations to senior and executive leadership as needed.
• Optimize the teams, processes, and technology involved in creative work.
• Identify and recommend time efficiencies, monitor capacity and staffing needs.
• Facilitate and assist in the management of projects across various levels and locations, including traffic of larger client projects and new business opportunities.
• Oversee effective communication to improve stakeholder & creative relationships to allow delivery of work in a timely fashion and ensure smooth implementation of current and new policies, procedures and change initiatives.
• Identify opportunities for revenue growth within the creative team.
The ideal candidate will be:
• A collaborative, engaging leader who can interpret information and communicate results and recommendations to their team.
• A natural planner, detail oriented and with exceptional organizational, presentation and communication skills.
• Up-to-date on industry best practices, project management tools and technology.
• Have the ability to adapt to new strategies, process and communication platforms with a positive attitude in driving adoption.
• Capable of building connections, effectively networking and coordinating cross-functional teams.
• A project manager who can see the big picture while focusing on the details.
Requirements:
• Bachelor's degree from an accredited institution of higher learning.
• 10 years’ experience in marketing, creative or operations roles.
• Experienced in leading project management for creative/production departments in a large marketing organization with a heavy digital presence.
• Executive presence, ability to earn and build trust with business leadership in running an effective and efficient Operations team.
• Continuous improvement mindset with structured problem-solving skills.
• Excellent verbal, written communication, and presentation skills.
• Strong collaborator with highly effective relationship and partnership skills.
• Ability to structure ambiguous problems, analyze complex processes, synthesize data and drive toward insights and solutions.
• Working knowledge of MS Office, workflow software (Wrike, Workfront).
• Knowledge of design software such as Adobe Creative is a plus.
We are an Equal Opportunity Employer and our employees have different strengths, experiences and backgrounds, who share a passion for creating social impact. We honor Diversity of race and gender identity age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.
THD is unable to provide employment sponsorship at this time.
Thompson Habib Denison (THD) is a social impact agency committed to doing good by driving donors, dollars, engagement, and brand loyalty for leading non-profit organizations. Leveraging core competencies in strategy, analytics, and marketing, THD develops insight-driven multichannel campaigns and experiences to create impact for meaningful causes that serve our communities, our nation, and our world. The company is headquartered in Lincoln, Massachusetts, with clients across the U.S. and Canada.
We value diversity — in backgrounds and in experiences. Helping nonprofit organizations achieve their missions is critical work, and we need people from all backgrounds and experiences to help fuel our client’s growth. Diversity in experience, background and thoughts are the wellspring of new ideas and innovation.
The THD team is empathetic, caring, and supportive. We take pride in living our values, in developing an inclusive and supportive culture, and are seeking new people that are not only strong in their own aptitudes, but also care deeply about supporting each other's growth and the broader communities in which we live.
THD offers the right candidate a supportive work environment and the chance to partner with nonprofits.
This is a key role to support of THD's donor community. Reporting to the Operations Supervisor, the Donor Ambassador will be responsible for programs that will complement, enhance, and help grow philanthropy on behalf of nationally recognized non-profit organizations. Through the development of a thoughtful combination of communications and interactions, this individual will ensure that leadership donors are appropriately acknowledged, continuously stewarded for their support, and develop long-term relationships with our nonprofit clients that lead to continued engagement and support for great causes.
Primary Responsibilities:
Our work creates top-of-mind presence among constituencies and a level of importance that will create support and advocacy from the individual donors. In this role, you will collaborate with the Donor Advancement Manager to manage communications, including the development and deployment of segmented communications based on donor behavior, geography, language, and culture.
Part Time Schedule
Flexible – Monday through Friday – mornings, afternoons and/or evenings.
Typically, 25 to 30 hours per week with flexibility.
Education/Experience:
Excellent interpersonal and communications skills; committed to providing professional, high quality customer service to donor community.
We are an Equal Opportunity Employer and our employees have different strengths, experiences and backgrounds, who share a passion for creating social impact. We honor Diversity of race and gender identity age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.
