Work With Us

Thompson Habib Denison (THD) is a leading direct marketing agency specializing in the development and execution of integrated fundraising programs for some of the largest nonprofit organizations in the United States and Canada. Our account teams partner with the world’s leading charity organizations including Feeding America, Habitat for Humanity, the Alzheimer’s Association and other renowned fundraising organizations.

As our portfolio of clients expand, we have a new opportunity to join our team. As an Account Coordinator, you will join our account team to lead the tactical day to day activities to produce all direct and digital marketing campaigns for 2-3 key accounts.

Principle Duties and Responsibilities:
• Initiate strategy sessions and provide input to team for developing strategy. Assemble samples, past results, current strategies and other materials necessary for strategy development.
• Coordinate new/modified copy and design with copywriter, designer and client.
• Participate in the campaign production process – material proofing and lettershop QC.
• Gather campaign cost estimates for campaign budget development and reconcile to actual as well as provide rollout costs for marketing reports.
• Create and distribute weekly status reports to team and client.
• Develop campaign schedules in conjunction with Production Coordinator.
• Maintain client contact at campaign level.

Required Skills and Experience:
• Bachelor’s degree with a minimum of 0-2 years marketing and/or communications experience, preferably in marketing or equivalent experience required.
• Outstanding written and verbal communications skills required.
• Highly organized, attention to detail, ability to prioritize timelines, and deadline driven.
• Ability to maintain positive relationships with THD team and external client team
• Must be proficient in MS Office Suite.
• Knowledge of database marketing/fundraising and account management preferred.

THD is looking for a strong Account Management professional to join our high performing Account Management team supporting multiple nonprofit clients. Put your talents to work managing the development and delivery of integrated marketing programs and serve as the direct liaison between internal departments and the client. You will participate in strategy development by providing analytic, strategic and creative input and database consultation. THD's Account Managers have a strong understanding of CRM strategy and utilize their understanding of campaign analytics to drive client recommendations.

Principal Duties & Responsibilities:

• Lead THD’s strategic, tactical and support functions by collaborating across creative digital, print, production and analytics teams in order to meet the client expectations, and take action to resolve issues as they arise.
• Manage internal campaign strategy sessions; review previous results and current testing that should be considered in decision making.
• Review strategy documentation and provide feedback to Account Executive.
• Review creative output to ensure campaign objectives are met; suggest improvements or re-direct.
• Participate in client approval process as necessary.
• Review and critique list plan; communicate concerns to Account Director. Distribute to client, review and solicit approval.
• Approve merge/purge instructions to ensure all client mandatories are met as well as special processing instructions.
• Approve campaign-level segmentation based on past results, final file counts and other campaign or report specific output for accuracy.
• Review standard reports (such as package, cash flow and RFA/list) distributed on a regular basis with accurate analysis and recommendations.
• Identify and execute custom analytics to answer additional questions. Present findings to client on a weekly basis.
• Collaborate with External Vendors, Database Companies, and Digital Partner.
• Manage workflow and training and mentoring of Account Executives and Account Coordinators.
• Delegate responsibilities appropriately to ensure both short and long-term deliverables are on time.

Required Experience & Skills:

• Bachelor’s degree with a minimum of 5-7 years’ experience in direct mail and digital.
• Analytically minded, specifically comfortable with data, response metrics and trends.
• Outstanding relationship building, and communication skills required.
• Database marketing/non profit Marketing, fundraising experience Digital Marketing (Email Marketing) Willingness to travel overnight when needed; may be required to be onsite at the client 1-2 times per week.

Thompson Habib Denison (THD) is a social impact agency committed to doing good by driving donors, dollars, engagement, and brand loyalty for leading non-profit organizations. Leveraging core competencies in strategy, analytics, and marketing, THD develops insight-driven multichannel campaigns and experiences to create impact for meaningful causes that serve our communities, our nation, and our world. The company is headquartered in Lincoln, Massachusetts, with clients across the U.S. and Canada.

OVERVIEW:

We’re looking for an experienced Creative Director with a writing background to help define the creative vision for multiple nonprofit clients. We want someone who can cultivate talent, inspire across teams, direct, and create data-driven work that delivers revenue and results. They will be involved in every aspect of the creative development process, from content recommendations and strategy, to concept, to final execution of multichannel creative. They’ll build client relationships and pitch business while they mentor, manage, and motivate a team of writers, editors, and art directors. Strong communication, presentation, problem-solving, and project-management skills are essential. Along with managing, they’ll also play a major part in writing for campaigns. 

ABOUT YOU:

You have a writing background, with 10+ years of agency or in-house marketing and management experience. Knowledge in direct marketing strategies is a must, along with a portfolio that demonstrates exceptional conceptual work for brands and products in multiple channels. Experience in fundraising and the nonprofit marketplace preferred.

RESPONSIBILITIES:

• Work with Account and VP of Creative developing insight-driven creative strategies

• Lead and oversee the creative development and execution of copywriters, art directors, designers, and editors

• Develop strong, innovative concepts based on strategy and budget

• Effectively present work, both internally and to clients

• Contribute to the work of the team as an active, senior-most writer

• Participate in new business activities, including proposal writing and presentations to prospective clients

KEY SHARED ACCOUNTABILITIES:

• Work in a highly collaborative team environment

• Consistently demonstrate a shared sense of accountability

• Have a problem-solving, solutions-oriented mindset

• Be flexible and willing to go beyond the job description to help the team/department deliver effective work

• Share time/talent with other business units, departments, and colleagues when needed

As a Digital Account Director with THD, you will manage the fundraising programs for several non-profit clients. You will lead the development and execution of digital fundraising campaigns by providing analysis, strategic and creative input and database consultation. Campaign tactics may include any combination of email, paid social, search and display.

Primary Responsibilities:

• Act as a strategic day-to-day lead for our non-profit clients, advising on ways to integrate digital media into their fundraising and communication strategies.
• Synthesize data across a number of platforms and inputs, including Google Analytics, to distill into actionable insights to inform strategic process.
• Lead internal campaign strategy sessions, present strategy to clients, and oversee the creative execution to ensure campaign objectives are being met.
• Review campaign results and offer recommendations to improve performance.
• Develop and maintain strong client relationships.
• Manage workflow and training of Account Executives and Account Coordinators. Delegate responsibilities appropriately to ensure both short and long-term deliverables are on time.

Required Experience & Skills:

• Bachelor’s degree with a minimum of 10 years marketing experience.
• Experience leading, delivering, and reporting on digital marketing programs required.
• Database marketing experience preferred, including experience with CRM and marketing automation platforms like Marketo, Pardot, IBM Watson, Luminate, Campaign Monitor.
• Ability to think strategically and generate high-level actionable insights via analysis.
• Outstanding written and verbal communications skills.
• Highly organized, detail-oriented, and deadline driven.
• Must be proficient in MS Office Suite.
• Experience with Google Analytics a plus.

As an Email Developer with THD, you will coordinate, plan and oversee projects involving the creation and execution of digital media campaigns including email, social, display and search. You will collaborate with multiple project teams to oversee the development of our Email Marketing collateral. You will also ensure that the work being produced is within brand guidelines and has been quality assured.

Responsibilities:

• Develop online creative media to support email marketing campaigns. This will require coding and uploading of email and image assets as well as uploading them into our Email Service Provider interface(s). Some email design also required.
• Send test emails to distribution lists for approval. Update code with requested changes as necessary.
• Test/quality-check all links, images, product information, fine print and landing pages.
• Monitor and provide timely status updates to all applicable teams regarding project progress against the proposed plans.
• Landing page development required, where applicable.

Requirements:

• Knowledge of HTML, CSS and responsive design.
• Strong understanding of web, email and mobile design principles.
• Experience coding advanced emails and cross browser testing.
• Solid technical skills and expertise with HTML and CSS optimized for email deployment with an understanding of the difference between coding for the web and coding for email. Ability to code HTML by hand.
• Expertise with Adobe Photoshop and Dreamweaver (or other applicable code editor).
• Experience with email testing software (Litmus, Email on Acid), and deployment platforms (Marketo, Campaign Monitor, Mailchimp, Pardot, etc.).
• Familiarity with an advertising operations workflow (marketing analytics, 3rd party advertising tag implementation and testing, etc.).

Desired Skills & Experience:

• Excellent organizational skills – you’ll need to be highly organized to manage multiple projects simultaneously.
• Robust experience successfully interacting and working collaboratively with account managers and clients as needed, to deliver on projects.
• Experience working with UX/UI resources.
• Experience with avoiding common pitfalls when developing for mainstream browsers (Chrome, FF, Edge, IE, Safari) and mobile OS (iOS and Android).
• Experience with project management software such as Basecamp, Asana, etc.
• Ability to construct complex animations for use in email/banners a plus.

Thompson Habib Denison (THD) is a social impact agency committed to doing good by driving donors, dollars, engagement, and brand loyalty for leading non-profit organizations. Leveraging core competencies in strategy, analytics, and marketing, THD develops insight-driven multichannel campaigns and experiences to create impact for meaningful causes that serve our communities, our nation, and our world. The company is headquartered in Lincoln, Massachusetts, with clients across the U.S. and Canada.

Consider yourself a highly organized, self-starter with an eye for detail and a pulse on the bottom line? Do you flourish in face-paced environments and relish the particulars? Your dream job is waiting. If you’re a born problem-solver and enjoy when no day is the same - keep reading. Oh and “process” is your middle name. THD is looking for a Project Manager who is a highly organized professional with a positive attitude and superb communication and interpersonal skills. The right candidate is both detail and solutions oriented. Critical thinking and the ability to plan is a must.

Principal Duties & Responsibilities:

• Drive project management discipline throughout the agency
• Serve as primary owner as project management tools and software, specifically making suggestions around updates, functionality, and process
• Guide integrated project teams and help drive projects through the agency efficiently from brief through the delivery of final assets across all channels
• Collaborate closely with all departments every step of the way, in support of the project teams’ creative vision
• Serve as a central hub of internal process and workflow
• Develop campaign schedules in conjunction with Creative and Production teams
• Manage communications templates such as status reports and meeting recaps; facilitate or participate in status meetings
• Schedule internal meetings such as kickoffs, creative director reviews, internal reviews, pass offs, and post-mortems
• Facilitate scenario planning, contingency planning, and problem-solving
• Notify project team of project risk and scope creep
• Be the internal liaison for all creative publication efforts, working to triangulate all communication with client team
• Quality control new/modified copy and design with copywriter, designer and client
• Initiate and distribute weekly status reports to team and client
• Provide training as needed

Required Experience & Skills:

• Bachelor’s degree with a minimum of 3-5 years marketing and/or communications experience
• 1–2 years’ experience in an ad agency environment preferred
• Highly organized, attention to detail, ability to prioritize timelines, and deadline driven
• Ability to think critically, troubleshoot, prioritize, multitask, and adapt
• Ability to maintain positive relationships with THD team and external client team
• Must be proficient in MS Office Suite – advance Excel expertise required
• Outstanding written and verbal communications skills required, experience with fundraising and account management preferred
• Proficient with project management software and collaboration tools