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As a Digital Specialist, you will collaborate closely with other digital team members to execute industry-leading digital advertising strategies for clients. Working alongside the Manager, Paid Media, Digital Team Leadership, and other members of the Digital & Account Teams, this role helps to execute and manage paid search, social, display, email marketing, and SMS initiatives. The Specialist is actively involved in the day-to-day execution of digital advertising and messaging campaigns, partnering with account teams to ensure performance goals are met. This role is responsible for ensuring accurate tracking and monitoring of results, identifying opportunities for optimization, and implementing continuous in-platform improvements to drive ongoing success for each client’s online marketing initiatives. Responsibilities include reporting, goal tracking, issue identification and resolution, analytics analysis, and continuous optimization across digital channels. 

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company that is the largest marketing, data, and fundraising company in North America, serving the purpose-driven industry with clients across education, association, political, and commercial sectors. 

Check out www.WeAreMoore.com for more information. 

Your Impact: 

• Set up, track, optimize, and manage digital advertising, email, and SMS campaigns for multiple clients across multiple platforms, leveraging Google Analytics, Data Studio, Google Tag Manager, and various attribution, CRM, and data visualization tools.
• Analyze campaign performance using individual ad platform analytics, email and SMS performance metrics, Google Analytics, and attribution tools to measure effectiveness and inform optimization efforts.
• Assist in the creation of strategic plans and recommendations, automation opportunities, and ongoing testing and optimization initiatives.
• Recommend landing pages, conversion elements, and calls-to-action to improve engagement and conversion rates.
• Research and select pertinent keywords, bid strategies, create text ad copy, and determine optimal landing pages for search campaigns, while also supporting email subject lines, message copy, and send-time optimization.
• Ensure performance best practices are followed for social and display creative, including static and rich banner ads, as well as email and SMS templates, creative formats, and landing pages.
• Manage ad budgets, targeting, email and SMS audience segmentation, A/B testing of ad and message creative, and tracking and optimization toward conversion goals identified by the Digital Advertising Manager.
• Regularly review clients’ existing paid digital media, email, and SMS campaigns to identify and resolve potential issues, and recommend immediate and long-term strategic improvements.
• Make recommendations for new campaigns and opportunities to expand lifecycle marketing efforts, including scaling email and SMS programs and integrating them with paid media initiatives.
• Stay informed of industry trends and best practices across paid media, email marketing, and SMS, and apply learnings to client accounts. 

Your Profile: 

• A Bachelor’s degree in Marketing, Communications or related field
• Minimum of 2-3 years’ digital marketing experience
• Experience giving ad creative direction, copywriting, and executing ad campaigns across multiple platforms (incl. FB/IG, paid search, display)
• Experience with search marketing applications, tools, web analytics and bid management software. Google Analytics and Google Tag Manager experience preferred.
• Experience running ad campaigns of varying budgets -- managing spend rates, bidding, and overall budgets across platforms.
• Experience at a small-medium sized agency and comfort with changing processes while scaling.
• Understanding of PPC & SEM (including Google, Google Grants and Bing), display/programmatic and social advertising with a track record of delivering success through these techniques
• Email & SMS Campaign Management: Ability to execute, and optimize email and SMS campaigns, including promotional, transactional, and lifecycle messaging across multiple platforms.
• Audience Segmentation & Personalization: Strong understanding of list management, segmentation, personalization, and dynamic content to improve engagement and conversion rates.
• Compliance & Best Practices: Knowledge of email and SMS regulations and best practices (e.g., CAN-SPAM, TCPA, GDPR), including consent management, deliverability standards, and message frequency controls.
• Strong Excel skills.
• Excellent verbal, written, and presentation skills.
• Excellent organizational skills and ability to manage multiple, concurrent projects and resources in a deadline-driven environment.
• Strong analytical skills and ability to draw conclusions and suggest strategies based on data.
• Problem Solving - Identifies and resolves problems in a timely manner; Independently seeks out solutions.
• Attention to Detail & Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
• Empathy and Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others.
• Dependability - Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Asks for and offers help when needed.

How We’ll Support You: 

• Join the largest marketing and fundraising company in North America serving the nonprofit industry, where we prioritize innovation and professional growth. 
• Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.   
• To help you stay energized, engaged, and inspired, we offer a wide range of benefits, including comprehensive healthcare, paid holidays, and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
• Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  

 Join THD

$65,000 - $75,000 - Full-Time/Regular

The Donor Ambassador will be responsible for the execution of a strategy built and led by an Account Manager. This engagement strategy will complement, enhance, and help grow philanthropy on behalf of nationally recognized non-profit organizations. Through the delivery of a thoughtful combination of communications and interactions, this individual will ensure that donors are appropriately acknowledged, continuously cultivated for their support, and develop long-term relationships with our nonprofit clients that lead to continued engagement and support for great causes.

The Donor Ambassador plays a crucial role in deepening a donor’s connection to our partner organization. Reporting to the Donor Advancement Manager, but under the strategic direction of an Account Manager, a donor ambassador manages a portfolio of mid-level donors. The Ambassador functions as a seamless extension of the non-profit organization. Their primary focus lies in nurturing relationships and enhancing the donor experience by capturing in depth insights into giving interests, motivations, preferences, and personal details.

 Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company that is the largest marketing, data, and fundraising company in North America, serving the purpose-driven industry with clients across education, association, political, and commercial sectors.

The THD Division is committed to helping nonprofits grow through long-term, brand-loyal donor relationships. Bringing together its core competencies in strategy, data, analytics, marketing, and creative, THD Division develops and executes insight-driven multichannel strategies to advance the mission of meaningful causes that serve our communities, our nation, and our world.

Check out www.WeAreMoore.com for more information.

Your Impact:

• Using a multi-channel approach (email, phone, text, mail) communicate and engage with a portfolio of approximately 1,500 Mid-level donors.
• Identify the needs of high-value donors and execute engagement strategies that will retain their support.
• Rectify or escalate donor requests and questions to management or the client team as appropriate.
• Fulfill outreach expectations by responding to all donor communications within the expected timeframe, and complete weekly stewardship and cultivation assignments by established due dates.
• Converse knowledgeably with generous donors from a broad range of backgrounds; leverage understanding of donor data and moves management to build relationships with a portfolio of donors.
• Track engagement, progress, donor preferences, etc. by accurately documenting and recording data and tasks, while utilizing proprietary donor tracking software.
• Participate in client calls and quarterly job training.
• Conduct internet research on selected donors on an as-needed basis.
• Complete quality control checks and extract data from outreach tools to be used in reporting by the manager.
• Complete other tasks as needed relating to donor relationship management.

 Your Profile:

• Bachelor's degree preferred.
• Excellent interpersonal and communication skills
• Committed to providing professional, high-quality customer service to the donor community and non-profit partners
• Knowledge of the fundraising cycle and the non-profit industry.
• Experience working within Microsoft Office Suite- specifically Excel and Outlook.
• Experience with donor CRM tools such as Salesforce, Raiser’s Edge, etc. preferred.
• Experience within the fundraising, sales or customer services environment or equivalent volunteer experience desired.
• Non-profit experience preferred.

How We’ll Support You:

• Join the largest marketing and fundraising company in North America serving the nonprofit industry, where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.   
• To help you stay energized, engaged, and inspired, we offer a wide range of benefits, including comprehensive healthcare, paid holidays, and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
• Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Join THD

The client organization you will support will address systemic equality and civil rights.

 $22.00 - $25.00/hr - Part-Time/Regular

As the Senior Account Manager, you will manage fundraising programs for several non-profit clients, serving as the senior client contact. Develop programs and campaign strategies by directing analysis and creativity. Manage staff responsible for executing fundraising programs.

Check out www.WeAreMoore.com

Your Impact:

• Meet with clients & account team to determine digital marketing objectives and goals, for PPC, Display/Programmatic, Remarketing, and Social Advertising campaigns.
• Set up, track, optimize, and manage digital ad campaigns for multiple clients across multiple platforms in conjunction with Google Analytics, Data Studio, Google Tag Manager, and various attribution, CRM, and data visualization tools.
• Oversee direct marketing campaigns from strategy development through creative, data processing, and production.
• Oversee other Account Management staff in the execution of tactical strategy.
• Identify upgrade opportunities; participate in the sales process.
• Provide direction and final approval on campaign strategy and present the recommendations to the client.
• Evaluate/Identify when the creative strategy should be modified to better meet client requirements.
• Review final layouts to ensure they meet both program objectives and client requirements.
• Consult on database and data management issues, including troubleshooting and reporting/tool development.
• Participate in and/or direct the budget development process, and re-projecting budgets.
• Identify campaign or financial issues that require further analysis; provide direction for analysis.
• Develop annual file audit, year-end review, budget, annual plan, and presentations.
• Key client contact for program planning, strategy, and program evaluation.
• Manage team resources across multiple disciplines to ensure program objectives are met.
• Performs other duties as required.

Your Profile:

• Bachelor’s degree with 10+ years’ experience in direct mail, fundraising, and non-profits required, preferably for a large, national non-profit organization.
• Outstanding analytical abilities required
• Previous management experience required.
• Outstanding relationship-building and communication skills
• Must be proficient in the MS Office Suite.
• Excellent understanding of database tools.

 How We’ll Support You:

• Join the largest marketing and fundraising company in North America serving the nonprofit industry, where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.   
• To help you stay energized, engaged, and inspired, we offer a wide range of benefits, including comprehensive healthcare, paid holidays, and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
• Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

 Join THD

$122,000 - $155,000 - Full-Time/Regular